Privacy Policy

1. Introduction

ParlorHQ ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website (myparlorhq.com) and our software-as-a-service platform (together, "the Service").

2. Information We Collect

Information you provide directly:

• Waitlist signup: Email address and, optionally, your profession/trade category.
• Account registration: Name, email address, business name, trade/profession category.
• Business data: Client information, invoices, contracts, time entries, expenses, receipts, and financial records you enter into the Service.
• Communications: Any messages you send to us via email or through the Service.

Information collected through integrations:

• Plaid (bank connections): When you connect a bank account or credit card, Plaid securely transmits transaction data to ParlorHQ. We never receive or store your bank login credentials. Plaid's handling of your data is governed by Plaid's Privacy Policy.
• Stripe (payments): When you make or receive payments through the Service, Stripe processes the transaction. We do not store full credit card numbers. Stripe's handling of payment data is governed by Stripe's Privacy Policy.

Information collected automatically:

• Usage data: Pages visited, features used, time spent, device type, browser type, and operating system.
• Log data: IP address, access times, and referring URLs.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service.
• Process transactions and send billing-related communications.
• Send product updates, feature announcements, and waitlist notifications (you can unsubscribe at any time).
• Personalize your experience based on your trade category (terminology, templates, expense categories).
• Provide AI-powered features such as receipt OCR, expense categorization, and financial insights.
• Respond to your questions and support requests.
• Detect and prevent fraud, abuse, or security issues.
• Comply with legal obligations.

4. How We Protect Your Data

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS (HTTPS).
• Encryption at rest: Your data is encrypted at rest in our databases.
• Credential isolation: Bank login credentials are handled exclusively by Plaid and are never transmitted to or stored by ParlorHQ.
• Payment security: Credit card data is handled exclusively by Stripe, which is PCI-DSS Level 1 certified.
• Access controls: Employee access to user data is limited to what is necessary to provide and support the Service.

5. Data Sharing

We do not sell, rent, or trade your personal data. We share data only in the following circumstances:

• Service providers: We share data with third-party providers (Stripe, Plaid, hosting providers) solely to operate the Service. These providers are contractually bound to protect your data.
• Legal requirements: We may disclose data if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change.

6. Data Retention

• Active accounts: We retain your data for as long as your account is active.
• Canceled accounts: After cancellation, we retain your data for 30 days to allow for data export. After 30 days, your data may be permanently deleted.
• Waitlist data: We retain your email and profession until you unsubscribe or request deletion.
• Legal obligations: Some data may be retained longer if required by law (e.g., tax-related records).

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Export: Export your data at any time in standard formats (CSV, PDF).
• Unsubscribe: Opt out of marketing communications at any time via the unsubscribe link in any email.

To exercise any of these rights, contact us at hello@myparlorhq.com.

8. Cookies and Tracking

Our website uses minimal cookies necessary for the Service to function (e.g., session management, authentication). We do not use third-party advertising cookies. If we add analytics tools in the future, we will update this policy and provide notice.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

11. Contact

Questions about this Privacy Policy? Contact us at hello@myparlorhq.com.